This Policy explains refunds for purchases of Apps-EcoSystem subscriptions and prepaid credits. It forms part of our Terms of Service. It concerns payments for our own software and services, not payments between a business using the platform and that business's clients.
We provide a free demo and a 10-day trial of the entry-level plan for your first application. No card or payment is required. The trial does not convert into a paid subscription automatically.
Paid subscription periods and credit purchases require your action. Neither your payment method nor your credit balance is charged automatically to renew a subscription.
You may request a full refund of a monthly or annual subscription period within fourteen calendar days after you purchase that period, provided the application has not been used with your clients during that paid period. Examples of such use include inviting clients, accepting bookings or sending client notifications during the paid period. Use during the preceding free trial does not, by itself, disqualify you.
The mere activation or start of the paid subscription period does not remove this refund eligibility. Paying for the period with credits does not remove it either.
Once a paid period has been used with your clients, or more than fourteen days have passed since its purchase, a change-of-mind refund is not offered. Exceptions for service defects, applicable transaction terms and mandatory legal rights remain available under Sections 5 and 7.
If you simply stop using the Service, your paid period remains available until its scheduled end. Annual periods are not converted into monthly purchases or partially refunded for a change of mind after the refund window.
For an eligible subscription refund, we identify the paid credits used to purchase that period and return the corresponding purchase amount to the original payment method or methods. We do not require you to accept replacement credits instead of an eligible monetary refund. With your agreement, we may restore credits instead.
A full subscription refund includes the proportion of our checkout processing surcharge and applicable tax attributable to the refunded paid amount. Fees independently charged by your bank or card issuer are handled by that institution.
Refunding the period ends access provided by that period. The same purchase cannot be refunded twice, once as a subscription and again as credits. Free or promotional credits have no cash purchase amount to refund; their treatment follows the disclosed promotion terms.
You may request a refund of unused paid credits within thirty calendar days after the credit purchase. Eligibility is assessed against the particular purchase from which the remaining credits came, not merely the date of the latest top-up.
The refundable base amount is the amount actually paid for the unused credits, taking account of any purchase discount. Applicable tax is adjusted through the transaction provider. An attributable processing charge may be retained only to the extent it was disclosed before purchase, was actually incurred and is non-refundable to us, and retaining it is permitted by applicable law and the transaction terms. We will explain any such deduction. We do not deduct it where a full refund is required.
After thirty days, unused-credit refunds for a change of mind are not offered, subject to Sections 5 and 7.
Credits used to buy a subscription period are governed by Section 2. They are not automatically non-refundable merely because the subscription period has started. The subscription refund window runs from the purchase of that period, including when the credits were bought earlier.
Credits are usable only for Apps-EcoSystem services. They cannot be transferred, resold or withdrawn. An approved refund reverses all or part of a purchase and is returned to the original payment method; it is not a payment to another user or a cash-out facility.
This section covers paid, automatically generated promotional materials for your own business. Generation uses your business name and business description. Models and generation instructions are managed by the platform; there is no separate free-form prompt input or reference-media upload. The promo format and price are shown before you confirm the operation.
If a generation fails or no result is delivered, any credits deducted for it are restored automatically. This includes a request rejected by a generation provider when no result is delivered. If the restoration does not occur, contact support with the task identifier.
Restored credits return to the original purchase balance and retain their original purchase history. The restoration does not create a new credit purchase or restart its change-of-mind refund window. Your remedies for defective or undelivered services under Section 5 remain available.
AI output can vary. A completed generation is not refundable solely because you dislike its appearance, style or other subjective qualities. This does not exclude a remedy for a corrupt or unusable result, failure to deliver the purchased specification, or another material defect.
If an operation was charged twice or an incorrect number of credits was deducted, we will correct the charge. We may also restore credits as a goodwill gesture.
If the Service is unavailable for a prolonged period, materially defective or not delivered as described, contact us so we can investigate and provide a remedy. Depending on the issue, this may include correcting the problem, restoring credits, repeating an operation or issuing an appropriate monetary refund. We will not require credits in place of a monetary refund where you are entitled to the latter.
For a subscription we cannot continue to supply, we will refund the unused prepaid portion, ordinarily calculated by the remaining days. This calculation does not limit any right to a larger refund for a defective or undelivered service, including an affected period that has already elapsed.
If we permanently discontinue the Service or terminate your access for reasons unrelated to your breach, we will refund unused paid credits and the unused prepaid subscription portion even if the ordinary change-of-mind windows have passed.
Email [email protected], preferably from your account email, and include:
Do not send full card numbers, passwords or security codes.
We acknowledge requests within two business days and aim to decide them within ten business days, unless an earlier deadline applies. We may request reasonable information to verify the purchase or investigate the problem.
Approved monetary refunds are sent through the original payment channel. Where the original method cannot receive a refund, the payment provider's supported refund procedure applies; we do not offer a user-selected withdrawal destination. Funds typically appear within five to ten business days after processing, depending on the provider and bank. Mandatory deadlines take precedence.
Where an authorised reseller or merchant of record sold the purchase, its buyer terms and refund procedures also apply. You may contact us or the seller identified in your receipt. We will coordinate requests where necessary.
Nothing in this Policy limits mandatory consumer rights, rights concerning defective or undelivered services, or refund rights under applicable transaction terms. If those rules provide greater protection than this Policy, that protection applies. Our additional refund promises remain available where applicable.
We may investigate and decline a discretionary refund where there is evidence of fraud or refund abuse. This does not remove mandatory rights or justify withholding a refund solely because a customer has made a legitimate complaint.
If a charge appears incorrect, please contact us so we can investigate. You retain the right to dispute a payment through your bank or payment provider. Access connected with a disputed transaction may be restricted while it is investigated; contacting us is not a condition of exercising your lawful dispute rights.